Well would you believe it M&S money called me back on Friday, while I was out, and left a message on my machine. They tell me that a team has listened to my last call and they confirm that I was told that I was due them £2.43 not they were due me. Unbloody believable. How can this be the case? I've 4 months left on my insurance, I cancel, granted, and they charge me £25 for clicking a button that says cancelled etc. then claim money for loss of 4 months business, of which they were paid upfront, then have the mordacity to charge me a further amount. Why did I bother? With an increase of motorist uninsured in this country it really irks me that as a customer they could and would do this.
I’ve reread my policy and terms, which I’d read a year ago when I’d taken it out, and they nicely state the following 'We may also charge a percentage of the total cost of cover, depending on when you cancel.' I give emphasis to the words may and depending. Surely either a fee or percentage should be applicable and enough but not both and certainly not a further charge; so does 4 months not apply?
I am disgusted by this situation and with M&S money, it's one thing to charge a fee but I really don't see why they should get to keep my money for months I won't be insured by them or to pay them more for the privilege. It really does go to show that car insurance and insurance in generally can be money for nothing.
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